ubazz Frequently Asked Questions

Creating a ubazz account takes under three minutes. Go to the ubazz Login page, tap the registration option, enter your mobile number, choose a secure password, and confirm your date of birth — you must be 21 or older to register. A one-time SMS verification code is sent to your number instantly, and once you enter it your account is live. You can then complete KYC identity verification at any time to unlock full withdrawal access and higher deposit limits.

ubazz requires a valid government-issued photo ID for KYC — your Bangladesh National Identity Card (NID) is the most straightforward option, and a valid passport is also accepted. You may additionally be asked to submit a selfie holding your ID to confirm ownership. KYC must be completed before your first withdrawal and is also required for deposits above ৳50,000. The process is handled securely within your account settings and usually completes within a few hours.

Tap the "Forgot Password" link on the ubazz login screen, enter your registered mobile number, and an SMS reset code will be sent to you immediately. Enter the code on the next screen, set a new password of at least 8 characters (a mix of letters and numbers is recommended), and you will be logged in right away. If you no longer have access to your registered mobile number, contact ubazz support by email with proof of your registered details and we will assist you.

No — ubazz permits only one account per player. Duplicate accounts violate our Terms and Conditions and may result in the closure of all associated accounts along with forfeiture of any balance held. If you have accidentally created a second account, contact our support team by email immediately so we can consolidate your activity into a single verified account without penalty.

To permanently close your ubazz account, send a written closure request from your registered email address to our support team email (listed in the footer of this page). Include your full name and registered mobile number. Any remaining balance will be paid out to your verified payment method before the account is closed. Permanent closure is irreversible — if you simply want a break from gambling, a temporary self-exclusion period may be the better option.

ubazz covers a wide range of cricket betting markets including BPL, IPL, T20 World Cup, ICC ODI tournaments, Test matches, and all major Bangladesh Tigers internationals. Markets available include match winner, top batsman, top bowler, total runs in an innings, player performance specials, and live in-play betting. Pre-match markets open as soon as official fixtures are confirmed, while in-play markets go live ball by ball at the start of each match.

Yes — ubazz exclusively offers games from certified third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt and Microgaming, whose RNG software is independently audited for fairness. Slot RTP percentages are publicly available in each game's information panel. Live casino games use real dealers streamed in real time, making any manipulation impossible. ubazz operates as a platform only — we have no ability to alter the outcome of any game supplied by these providers.

Yes — ubazz is built mobile-first and works on all Android and iOS smartphones directly through your browser, with no app download required. Open the ubazz website in Chrome on Android or Safari on iOS, log in, and the full game library is available immediately. This includes cricket betting, live casino, slots, Teen Patti and Monster Dice. A stable Wi-Fi or 4G/5G connection is recommended for live casino and in-play cricket betting for the best experience.

If a cricket match on ubazz is officially abandoned with no result declared, all pre-match bets are voided and stakes are returned to your account balance in full. For rain-affected matches where a Duckworth-Lewis-Stern (DLS) result is officially declared by the governing body, that result stands as the settlement basis. Live in-play bets placed before an interruption are settled on the score at the time of interruption if at least one full over was completed in the interrupted session, otherwise they are also voided.

ubazz offers a welcome bonus on your first qualifying deposit — the current bonus percentage and maximum amount are shown on the ubazz Casino page. To claim it, opt in during the deposit flow and meet the minimum deposit requirement. Bonus funds are credited to your account within minutes of the deposit being confirmed. Full terms including eligible games and wagering requirements are detailed in the Terms and Conditions page. Only one welcome bonus is available per player.

A wagering requirement (also called a rollover) is the number of times you must wager the bonus amount in eligible games before any bonus-derived winnings can be withdrawn. For example, a 20x rollover on a ৳1,000 bonus means you must place ৳20,000 in qualifying bets before withdrawing. Cricket betting and slots contribute 100% toward the rollover; live casino games may contribute at a reduced rate. Your progress is tracked in real time in your account dashboard.

Yes — free spins awarded by ubazz carry an expiry period that is stated in the individual promotion terms at the time the spins are credited. Typically, free spins expire within 7 days of being issued if unused. Winnings from free spins are subject to the bonus wagering requirement before withdrawal. Expired free spins cannot be reinstated, so check your account notifications regularly and use them before the stated deadline.

No — bonus winnings on ubazz cannot be withdrawn until the associated wagering requirement is fully completed. Attempting to withdraw before finishing the rollover will result in the bonus and all bonus-derived winnings being forfeited, though your original deposited cash balance (minus any real-money play losses) remains withdrawable at any time. Your account dashboard displays your current rollover progress as a percentage so you always know exactly how much wagering remains.