ubazz Privacy Policy — How We Protect Your Data

1.1 About This Policy

This Privacy Policy ("Policy") describes how ubazz ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information relating to players who access and use the ubazz website and gaming services ("you", "your", "the Player"). This Policy applies to all personal data processed by ubazz in connection with your account, your use of our gaming and betting services, and your interaction with our customer support team.

By creating a ubazz account, making a deposit, placing a bet, or otherwise using the ubazz platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should cease use of the ubazz platform immediately. ubazz may update this Policy from time to time; any material changes will be communicated by posting the updated Policy on this page with a revised effective date.

1.2 Scope of This Policy

This Policy covers personal data collected through the following channels:

• The ubazz website at ubazz.org and any subdomain thereof.
• Account registration forms, KYC verification submissions, deposit and withdrawal requests, and customer support communications.
• Automated data collected during your browsing and gaming sessions, including device information, IP address, and usage logs.
• Communications you send to ubazz via our support email or any other direct communication channel.

3.1 Primary Purposes

ubazz processes your personal data for the following primary purposes, each of which is necessary to operate the platform and fulfil our obligations to you as a player:

• Account management: creating and maintaining your ubazz account, verifying your identity and age to confirm you meet the 21+ eligibility requirement, processing your login authentication, and managing your account settings including responsible gaming controls such as deposit limits, session time limits, and self-exclusion requests.
• Payment processing: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; verifying that the payment method used belongs to the registered account holder; detecting and preventing fraudulent transactions; and maintaining transaction records for accounting and dispute resolution purposes.
• Fraud and security: monitoring account and transaction activity for indicators of fraud, money laundering, bonus abuse, multi-accounting, match-fixing, and other prohibited conduct; investigating suspicious activity; and taking enforcement action where violations of our Terms & Conditions are identified.
• Responsible gaming compliance: monitoring your gaming activity to identify patterns that may indicate problem gambling behaviour; applying responsible gaming limits you have set on your account; delivering responsible gaming reminders and communications; and processing self-exclusion requests in accordance with our Responsible Gaming policy.
• Customer support: responding to your enquiries, complaints, and requests submitted via the ubazz support email; maintaining records of support interactions to enable follow-up and quality assurance; and communicating platform updates, maintenance notices, and changes to our Terms & Conditions or this Privacy Policy.

3.2 Marketing Communications

ubazz may send you promotional communications about bonuses, new games, and platform updates using the contact details you have provided. You may opt out of marketing communications at any time by contacting our support team using the email address displayed on this website. Opting out of marketing communications will not affect transactional messages, which include deposit confirmations, withdrawal notifications, security alerts, and communications required for responsible gaming compliance. ubazz will never share your personal data with third parties for their marketing purposes.

5.1 Types of Cookies We Use

ubazz uses the following categories of cookies and similar tracking technologies when you access the platform:

• Strictly necessary cookies: these cookies are essential for the ubazz website to function correctly. They enable core functionality such as maintaining your login session, storing your account preferences, processing your deposit and withdrawal requests, and enforcing responsible gaming limits you have activated. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance and analytics cookies: these cookies collect anonymised data about how visitors use the ubazz platform, including which pages are visited most frequently, how long players spend on each game category, and which payment methods are most commonly used. This data is used to optimise platform performance and user experience for Bangladesh mobile users. The data collected by performance cookies does not identify individual players.
• Security cookies: ubazz uses session-bound security tokens and device fingerprinting cookies to detect and prevent unauthorised account access, credential stuffing attacks, and session hijacking. These security cookies are strictly necessary and cannot be disabled.

5.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your mobile browser settings. Please note that disabling strictly necessary or security cookies may prevent you from logging into your account or using certain platform features. For Bangladesh users accessing ubazz on Android Chrome or iOS Safari, cookie management options are available in your browser's Privacy and Security settings menu. Clearing your browser's cookie storage will log you out of your ubazz session and may reset certain account preferences stored locally on your device.

7.1 Your Rights

As a player at ubazz, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address displayed at the bottom of this page:

• Right of access: you have the right to request a copy of the personal data that ubazz holds about you. We will provide this information within 30 days of receiving a valid request. The copy will be provided in a commonly used electronic format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. We will action rectification requests within 14 days.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations. Please note that ubazz cannot delete data that is required to be retained for anti-money laundering, fraud prevention, or regulatory compliance purposes.
• Right to restrict processing: you have the right to request that ubazz restricts its processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of ubazz's legitimate grounds.
• Right to object: you have the right to object to ubazz processing your personal data for direct marketing purposes at any time. You also have the right to object to processing based on ubazz's legitimate interests, though this right may be overridden where ubazz can demonstrate compelling legitimate grounds that override your interests.

7.2 Submitting a Privacy Request

To exercise any of your privacy rights described above, please send a written request to the support email address displayed at the bottom of this website. Your request must include your full name, your registered mobile number, a description of the right you wish to exercise and the specific data to which your request relates, and a copy of your identity document to enable us to verify your identity before actioning the request. ubazz will respond to all valid privacy requests within 30 calendar days of receipt. Where a request is complex or where a large volume of requests have been received, we may extend this period by a further 30 days; in such cases we will notify you of the extension within the initial 30-day window.

7.3 Changes to This Privacy Policy

ubazz may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The date of the most recent revision is displayed at the top of this page. Where a change is material — meaning it significantly affects how we use your personal data or the rights available to you — we will notify active account holders by sending a notification to their registered mobile number or by displaying a prominent notice on the ubazz platform. Continued use of the ubazz platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated Policy.