Player Welfare

Responsible Gaming at ubazz — Play Smart, Stay in Control

Gaming is entertainment — and we want to keep it that way for every player in Bangladesh. Discover the tools and resources ubazz provides to help you stay in control and play responsibly at all times.

Your Player Protection Toolkit

Six tools available to every ubazz account holder — activate any of them from your account settings at any time

Deposit Limits

Set a daily, weekly or monthly cap on how much you can deposit into your ubazz account.

Session Time Limits

Limit how long each gaming session lasts. You'll be logged out automatically when the limit is reached.

Self-Exclusion

Temporarily or permanently exclude yourself from the ubazz platform for 30 days up to a permanent ban.

Cool-Off Period

Take a short break from gaming — 24 hours, 48 hours, or 7 days — without permanently closing your account.

Reality Checks

Receive on-screen reminders at set intervals showing how long you have been playing and how much you have spent.

Loss Limits

Cap the maximum amount you are prepared to lose in a given time period before play is automatically paused.

Our Commitment to Responsible Gaming

What ubazz stands for when it comes to player welfare in Bangladesh

At ubazz, we believe that gaming should be an enjoyable leisure activity — one that adds excitement to cricket season, livens up an evening, or gives you a way to engage with your favourite casino games from Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh. We are committed to making sure the platform supports that experience, not undermines it.

Responsible gaming is not just a page on our website — it is embedded in how ubazz is built. Our platform includes a full suite of player-protection tools that are free to use, simple to activate, and impossible for you to override impulsively (for example, increasing a deposit limit is subject to a 7-day cooling-off period, while reducing one takes effect immediately). These controls put real power in the hands of the player.

We also train our customer support team to recognise indicators of problem gambling and to respond with empathy, offering practical guidance on activating protection tools or escalating to professional help. ubazz does not use aggressive bonus marketing tactics designed to encourage players to deposit beyond their means — our promotional offers are crafted to reward play, not to exploit it.

21+ Age Restriction — No Exceptions

ubazz operates a strict minimum age of 21 years for all players in Bangladesh

For Adults Aged 21 and Above Only

Creating an account, making a deposit, or placing a bet on ubazz requires you to be at least 21 years old. No exceptions.

Age verification is a mandatory step in the ubazz account registration process. Every new player must confirm their date of birth and submit a valid government-issued identity document — such as their National Identity Card or passport — before their account is approved and any real-money transactions are permitted. ubazz conducts additional KYC checks on accounts where there is reasonable suspicion of an age violation.

If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling websites, we strongly recommend installing reputable parental control software on shared devices. If you suspect a minor has opened a ubazz account, please contact our support team immediately using the email address displayed at the bottom of this page so we can investigate and take appropriate action without delay.

Warning Signs of Problem Gambling

Recognising these patterns early is the first step toward seeking help

If you recognise two or more of the signs below in your own gambling behaviour over the past month, we encourage you to activate one of our responsible gaming tools or reach out to our support team right away.

  • Spending more money on gambling than you originally planned, or increasing bet sizes to try to recover previous losses.
  • Borrowing money, selling personal belongings, or neglecting bills and essential expenses in order to fund gambling activity.
  • Spending significantly more time gambling than intended, or finding it difficult to stop once you have started a gaming session.
  • Concealing gambling activity from family members, friends, or colleagues, or lying about the amount of time or money spent gambling.
  • Repeatedly attempting to quit or cut down on gambling but being unable to do so despite genuine efforts and intentions.
  • Gambling negatively affecting your work performance, relationships, mental health, or physical wellbeing.

How to Activate Your Protection Tools

Follow these steps to set up responsible gaming controls on your ubazz account

  1. Log In to Your Account

    Access your ubazz account using your registered mobile number. All responsible gaming tools are managed from within your account settings panel.

  2. Open Account Settings

    Navigate to the Responsible Gaming section inside your account settings. You will find all six protection tools listed there, each with a simple toggle or input field.

  3. Set Your Preferred Limit or Exclusion Period

    Enter the amount or time period you wish to apply. For deposit limits, choose daily, weekly, or monthly. For self-exclusion, choose a period of 30, 60, or 90 days, or 6 months, 12 months, or permanent exclusion.

  4. Confirm Your Selection

    Your chosen limit or exclusion period takes effect immediately upon confirmation. Decreasing a limit or activating a cool-off or self-exclusion period is always instant. Increasing any limit is subject to a mandatory 7-day cooling-off delay to prevent impulsive reversal.

Deposit Limits — How They Work

Everything you need to know about setting and managing your deposit limit on ubazz

A deposit limit is a hard ceiling on the total amount of money you can add to your ubazz account within a defined time window — daily, weekly, or monthly. Once you have reached your limit for that period, any further deposit attempts will be automatically declined until the period resets. The limit applies across all payment methods combined — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — so there is no way to work around it by switching payment channels.

You can set multiple concurrent limits — for example, a daily limit of ৳2,000 and a monthly limit of ৳20,000. If either limit is reached first, deposits are paused. We recommend starting with a monthly limit that genuinely reflects your entertainment budget rather than your maximum financial capacity. Gaming should be funded from disposable income only.

To reduce or remove a deposit limit, the change takes effect immediately so you retain full control at all times. To increase a deposit limit, a mandatory 7-day reflection period applies before the higher limit activates. This built-in delay is intentional — it gives you time to reconsider whether an increase is genuinely the right decision for you, rather than a reaction to a short-term gaming session. We believe this is the responsible approach and we make no apology for it.

Self-Exclusion — Taking a Full Break

How self-exclusion works at ubazz and what to expect during an exclusion period

Self-exclusion is the strongest responsible gaming tool available at ubazz. When you activate a self-exclusion, your account is suspended immediately — you cannot log in, place bets, or make deposits for the entire duration of the exclusion period. All scheduled bonuses are cancelled. Any marketing communications you have opted into will cease. If you attempt to create a new account during a self-exclusion period, ubazz will identify and close it.

Temporary self-exclusion periods available at ubazz are: 30 days, 60 days, 90 days, 6 months, and 12 months. A permanent self-exclusion option is also available. Permanent self-exclusion is irrevocable — once activated, it cannot be reversed under any circumstances, even after the passage of time. We recommend choosing permanent self-exclusion if you feel that gambling has become or is at serious risk of becoming a persistent problem in your life.

At the end of a temporary self-exclusion period, your account does not reactivate automatically. You must explicitly request reactivation through the ubazz support team. Before reactivation is approved, our team will confirm that you understand the risks of returning to gaming and will offer you the option to extend the exclusion period or to set new deposit and session limits before you resume play. This step ensures no player is rushed back to gaming against their better judgement.

Need Help? Contact Our Support Team

If gambling is causing you distress, our team is ready to listen and help — no judgement, no pressure

If you feel that gambling is becoming a problem for you, or if you simply want to talk to someone before making a decision about your account, please reach out to the ubazz support team. Our team is available to discuss your options confidentially, help you activate any of the responsible gaming tools described on this page, process a self-exclusion request on your behalf, or provide guidance on external professional support organisations. You do not need to have a specific problem to contact us — if something feels off about your gaming habits, that instinct is worth acting on. We would rather hear from you early than see a situation escalate unnecessarily.

Reach Our Responsible Gaming Team

Send us an email and we will respond within 24 hours — Bangladesh Standard Time (BST, UTC+6)

[email protected]

Play Responsibly — Explore ubazz Safely

Check our FAQ for more answers, or explore our games knowing your protection tools are always available

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